Plus, the positive reviews outweigh the negatives. A number of buyers also received damaged items and claimed that the warranty wasn’t implemented.įrom what we can see on the Better Business Bureau though, Back Market responds to any issues customers may have and the company keeps their communication lines open. A few customers had gripes with Back Market’s refurbishers as some of them don’t honor warranties or answer inquiries. They are supportive of the customer, and that is tops in my book!”
IVAMP REVIEWS FULL
Like the central website reviews, customers praise refurbishers for the ‘brand new’ feel they get from second-hand items.īack Market’s customer service also gets good reviews, with a Trustpilot user writing, “ This company does a fantastic job of showing their products with full information stated. Trustpilot: 4.6/5 stars from 8.9k reviews.To add to the rave reviews, here’s how the Back Market rates on third-party sites: The sound is great, which is why I bought Sennheiser in the first place.” They came from Sennheiser in a new box with everything that you would get when new. If I didn’t know they were refurbished, I would have thought they were brand new. One customer loves the Sennheisers, stating, “ Great price for Sennheisers. I would buy from them again.”Īdditionally, the Headphones and Earbuds category gets high praise. It arrived exactly when they said it would. It came with a charger and a brand new band. It looks brand new and is working perfectly. One reviewer says, “ I bought a reconditioned Apple Watch for my mom. I have had no issues with my Google Pixel 2. The phone works great, holds its charge, and it’s fully updated. When I buy a phone that’s refurbished, I’m always going to look here at Back Market. One customer writes, “ So when they said minor scratches, they really meant minor scratches.
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TV and Home Theatre: 4.8/5 stars from 42 reviewsīack Market used phones receive a warm reception from buyers.Home Appliances: 4.2/5 stars from 25 reviews.Headphones and Earbuds: 4.4/5 stars from 1.6k reviews.Smart Watches: 4.4/5 stars from 2.3k reviews.iPads and Tablets: 4.4/5 stars from 2.7k reviews.Cell Phones and Smartphones: 4.3/5 stars from 28k reviews.Here’s the general Back Market rating for some of the categories in this review: The reception on and off the website is generally positive, with a few criticisms mixed in (we’ll get to those later). We’ve gotten to the exciting part of this Back Market review: What do customers think about their purchases? We searched the internet for feedback and found some on the main site, Trustpilot, and Better Business Bureau.
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As a side note, instalment payments are available with Affirm.
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Keep reading this Back Market review to learn more about how the company works and what products they sell. Plus, most of these devices come with warranties and optional protection plans.